This survey is published and managed by the Fibreoptic Industry Association (FIA). Please be aware that we take your concerns about privacy seriously and we make every reasonable effort to respect it.

We are committed to protecting your personal information and respecting your privacy. Personal information is defined as any details that will enable you to be identified, such as names, telephone numbers, address, email address etc, employer information etc.

It's our policy to take all necessary steps to ensure that personal information you provide is processed fairly and lawfully. Only authorised staff has access to personal information and they are obliged to respect its confidentiality. We do not sell, rent or exchange any personal information supplied by you to any third party. Nor do we use any of the information you provide for direct marketing or other non-research activities.

In obtaining your cooperation to participate in the survey, we undertake not to mislead you in any way about the nature of the research we are conducting, the way in which the data is collected and the use that will be made of the survey results.

All of the information that you provide will be treated as confidential and will only be used for research purposes. Your comments will not be identified as belonging to you, instead they will be combined with those gathered from other survey participants, and will be analysed as part of a group.

We do not use any of the information you provide for direct marketing or other non-research activities.

If we ask you for personal information that enables you to be identified, we will clearly state why we are asking for it and for your permission to use it for that purpose. For example, in the case of the Big Install Review Survey, it's to ensure the information that we are given is from verifianle sources. 

Your participation is voluntary. You are entitled to ask that part, or all, of the record of your involvement in the survey be deleted or destroyed.

Contacting us

If you have any questions about this survey please email jess@fia-online.co.uk

Alternatively you can contact the FIA secretary at secretary@fia-online.co.uk. 

If you feel that we are in breach of this privacy statement you may contact us by any of the above methods.